Do you feel obligated to check work emails, texts, and voicemails at all hours?
Do you often work evenings, weekends, and holidays, even after you promised yourself you wouldn’t?
Do you feel pressured to say yes to pushy clients because it’s easier than saying no?
Do you feel resentful of clients for placing unreasonable demands on your time?
If you answered yes to any of these questions, you need to check your boundaries. Establishing and enforcing healthy professional boundaries with your clients is critical for all business owners, and especially if you own your own business and work from home, where the lines between work and home life are easily blurred.
Unless you set and enforce healthy boundaries, rather than you controlling your business, your business will control you, which can quickly lead to overwhelm and burnout. At the same time, creating healthy boundaries allows you to take charge of your day, your business, and your life.
If you are ready to establish healthy boundaries with your clients, here are five strategies to help you get the process started.
Although the boundaries you set will be determined by your specific business and your personal preferences for how you want to interact with clients, some common things all business owners need to consider include the following:
Above all, set the hours during which you will respond to emails, calls, and messages, and stick to that schedule religiously. You can establish these boundaries by including them in your agreements. As we’ll detail more below, clear communication is the key, and when you communicate your boundaries to clients upfront, you’ll find that most people are more than happy to respect them.
For example, in your client-service agreement or product-purchase agreement, you should specifically detail the scope of your work, what’s expected of the client, and what happens if the agreement is not followed or the scope of work changes. You should similarly outline your payment terms in these documents: how much you get paid, how and when you expect to be paid, along with how late payments and non-payment will be handled.
As a Family Business Lawyer™, we can support you to create legally binding agreements that clearly define your boundaries and outline exactly how they will be enforced in every one of your business relationships.
Along these same lines, keep in mind that giving away your services, having overly long consultations with prospects, and giving out free or discounted services all work to discount your value. This can not only leave you feeling unappreciated, but it also sets up unhealthy expectations in your future dealings with clients.
Time is money, so make sure you are being compensated fairly for your time. Again, having clear, well-drafted agreements is a key way to communicate and enforce this particular boundary. And if you are unclear about the value of your time, and how to create boundaries around your time, ask us about our Money Map To Freedom program.
Using this program, we’ll show you how you can take back your non-renewable resources of time, energy, and attention to create all the money you need to live a life of true freedom. Additionally, we’ll help you establish healthy boundaries around money and time by mapping your income needs, your available time, and then assist you to wisely incorporate this data into your calendar and schedule to ensure it all works. Contact us for details.
Setting boundaries is all about creating habits, and the most effective way to create a habit is by doing something consistently. If you don’t consistently enforce your boundaries, you are setting yourself up to have your boundaries crossed again and again. If this is happening, it’s not your clients’ issue to solve, it’s yours. Fortunately, clear enforcement of boundaries and consistent upholding of your agreements will typically solve this problem—at least with those clients that are worth keeping.
This means getting comfortable saying “no” to clients and projects that are not in line with the vision you’ve set for your business. This may even require you to end relationships with clients who refuse to honor your boundaries. While you may feel anxious about turning down work or cutting ties with problem clients, you’ll be better off in the long run.
In the end, you aren’t going to lose any clients worth having by setting boundaries. In fact, most clients will respect you more for clearly defining the terms of the business relationship—it shows you are a professional who takes the job seriously. Ultimately, not every client is a good fit for your business, and establishing healthy boundaries is one way to weed out the bad ones before they cause serious problems.
Enlist Our Support
If you need support establishing healthy professional boundaries, reach out to a Family Business Lawyer™. Whether it’s helping you define your boundaries, putting your boundaries in legally binding agreements, or taking the appropriate actions to enforce your boundaries with your clients, we are here for you. Schedule your visit with a Family Business Lawyer™ today to learn more.